We’re inviting a skilled and detail-driven Out-of-Network Insurance Biller to join our team and work in close collaboration with Dana, our Director of Operations. In this full-time role, you’ll play a critical part in supporting the financial health of our thriving Manhattan-based psychotherapy group practice.

We’re seeking a candidate with a strong foundation in billing and insurance, who also brings prior experience as a Practice Manager and is motivated to continue growing in that capacity. This role offers a unique opportunity to apply and deepen leadership skills while supporting daily operations and contributing to broader strategic initiatives as the practice continues to grow.

This position is ideal for someone who brings precision, accountability, and a service-oriented mindset to their work. You take initiative with confidence, often identifying what’s needed and moving things forward before being asked. Whether it’s submitting claims, resolving billing issues, or communicating with clarity and warmth, you’re someone who finds satisfaction in making complex systems run smoothly behind the scenes.

Your ability to anticipate needs, solve problems thoughtfully, and maintain accuracy under pressure will make you a trusted partner to Dana, our therapists, and our clients. You’ll help ensure that claims are filed cleanly, reimbursements are processed efficiently, and our team can stay focused on providing exceptional care.

Insurance and Claims Submission

• Conduct insurance benefits lookups and provide clear, timely summaries to clients and clinicians
• Submit out-of-network claims accurately and efficiently using Simple Practice
• Allocate session payments and ensure client records are up-to-date and compliant
• Communicate with therapy associates and clients regarding billing questions and reimbursement updates
• Perform quality checks on submitted documentation to ensure successful claims processing
• Monitor and respond to billing-related inquiries via email with clarity, professionalism, and discretion
• Troubleshoot and track claims and insurance related issues including but not limited to: incorrect payments, recoups, 1099 issues.
• Maintain up to date intake documents with in Practice EHR

• Health Benefits: Monthly stipend towards health insurance

• Paid Time Off: Generous PTO package plus 10 paid holidays

• Work-Life Balance: Supportive culture that values trust, calm, and emotional intelligence

• Professional Growth: Opportunities to evolve your role over time and deepen your expertise

• Mentorship & Collaboration: Work closely with Dana and a thoughtful, mission-driven team

• Streamlined Systems: Access to clearly defined workflows, templates, and organized digital tools

• Purpose-Driven Work: Be part of a practice that’s committed to making mental health care accessible, meaningful, and affirming