FAQ
FAQ
All sessions are private and confidential, with the exception that you are a danger to yourself or others, or if there's any sign of child or elder abuse. Your therapist will send you our confidentiality agreement to sign before your session.
None of our appointments are ever recorded or stored.
We're serious about protecting your privacy. Just like a face-to-face appointment, your virtual therapy (teletherapy) appointment is absolutely private and confidential.
State regulations regarding Telehealth sessions are ever-evolving and often vary depending on your therapist's credentials. Please advise your therapist if you plan to travel out of state so that you can explore your options for therapy while you're away.
You may have noticed that some of our therapists have different credentials. All credentials allow them to practice psychotherapy in the state of New York and differ in the years of experience and training requirements from the state. Mental health counselors (LMHCs), clinical social workers (LCSWs), and marriage and family therapists (LMFTs) all hold masters-level degrees and provide psychotherapy for a range of issues. A psychologist has a doctorate in psychology or philosophy and also can provide psychotherapy. A psychiatrist, unlike any of our providers, has a medical degree and can prescribe medication. If you’re not sure which type of provider you need, we suggest searching through our provider profiles and choosing the provider that seems like they might be the best fit based on speciality and therapy style. If you’re still not sure, we suggest you take our Therapist Matching Questionnaire. See this helpful blog post for a more detailed discussion on the topic.
All of our therapists are qualified and licensed to practice psychotherapy in the state of New York. Please visit our About page to view each of our associates and their specific credentials.
Candidates who are contacted for an interview will first speak with a member of our operations team. Those who are invited for a second interview will speak with with Dr. Logan Jones, Head of Practice.
Candidates who are contacted for an interview will first speak with a member of our operations team. Those who are invited for a second interview will speak with with Dr. Logan Jones, Head of Practice.
We create job listings as the need arises so please check back with us periodically.
We do our best to reply to each applicant within 24-48 hours.
We’re a group of out-of-network providers, which means we don’t bill insurance directly. However, our in-house team submits claims or issue superbills and provides complimentary benefits checks to help you get reimbursed easily. Learn more about how we support insurance reimbursement.
Session fees vary by therapist and start at $200-$400/session for individuals and $300-$450/couples. Some therapists offer reduced rates based on availability. We’re happy to discuss options during your free consultation.
Yes. We offer both in-person sessions at our Midtown office and secure virtual sessions for clients throughout New York State, depending on your needs and preferences.
We offer a personalized matching process, guided by our client care team, to help you find a therapist who fits your needs, preferences, and goals. This process is complimentary and designed to make getting started feel simple and supportive.
Many of our therapists have immediate openings. We typically provide thoughtfully matched therapist options within 1–2 business days. From there, you’ll have the opportunity to meet and see if it feels like a good fit–because the right connection is where real change begins.
- Allowed Amount: Or “negotiated rate,” is the maximum amount that your insurance company will pay for a covered service based on your plan. If the allowed amount your plan pays for mental health services is $100, for example, and your therapist charges $125 per session, you would be responsible for paying $25. This is also known as "Balance Billing.”
- Balance Billing: The difference in the allowed amount the insurance company pays and what the provider charges. See example under “Allowed Amount.”
- CMS 1500 Form: This is the form used to submit services rendered to insurance companies.
- Co-Payment: This is a fixed amount that you are responsible for paying when receiving health care services that are covered by insurance. You may also see the term co-insurance, this is essentially the same as a co-payment, but is often reflected as a percentage. For example, a 20% co-insurance means that you would pay 20% of the allowed amount and the insurance company would pay the rest, if you’ve reached your deductible.
- Deductible: This is the amount you have to pay for health care services before your insurance begins any reimbursement. So for example, let’s say your insurance covers 50% for each psychotherapy session, but only after you reach a $1,000 deductible. If each session is $200, you would have to pay for 5 sessions before you reach your deductible ($200 per session x 5 sessions = $1,000). In this case, after reaching your deductible your insurance would reimburse $100 (50% of $200) and you would be responsible for a $100 balance.
- Exclusive Provider Organization (EPO): A plan where services are only covered by doctors, specialists, or hospitals that in the plan’s network, except in the event of an emergency.
- Family Deductible: If you are under a family plan, the family must collectively reach a certain amount before getting reimbursed by the insurance company.
- Health Maintenance Organization (HMO): A plan that typically limits the services covered by health care professionals who work for or are in contract with the HMO, usually not covering out-of-network services (except in an emergency). Although this type of plan is more restricted, premiums are often much lower and have either low or no deductible.
- Individual Deductible: If you have an individual insurance plan, this is the amount you must reach before your insurance company begins reimbursing you.
- In-Network Providers: These are health care providers that have a contract with your insurance company.
- Out-of-Network Providers: Health care providers who are not contracted with your insurance company.
- Out-of-pocket Maximum: This is the most you will spend on covered services during the policy year, after which your insurance will pay for 100% of the services covered under the plan.
- Point of Service (POS): A plan where you pay less to see a health care providers in the plan’s network. This plan requires that you obtain a referral from your primary care physician (PCP) to see a specialist.
- Preferred Provider Organization (PPO): Like a POS plan, a PPO plan allows you to pay less to see a health care provider in the plan’s network. You may also see an out-of-network provider under this plan without needing a referral, but for an additional cost.
- Premium: The amount you pay the insurance company each month depending on your plan.
- Superbill: This is an itemized form that reflects the services providers, similar to a receipt.
- UCR (Usual, Customary, and Reasonable): This is the amount paid for services based on your geographic location. For example, in New York City, the UCR rate for out-of-pocket psychotherapy is typically between $200 and $300.
Absolutely. We have an in-house billing team dedicated to assisting you. For more information about your reimbursement options, including a script of helpful questions to ask your insurance company and guidance on how we help you navigate reimbursement, please visit our Insurance + Billing page.
This is the amount you have to pay for health care services before your insurance begins any reimbursement. For example, let’s say your insurance covers 50% of each psychotherapy session, but only after you reach a $1,000 deductible. If each session is $200, you would have to pay for 5 sessions before you reach your deductible ($200 per session x 5 sessions = $1,000). In this case, after reaching your deductible, your insurance would reimburse $100 (50% of $200) and you would be responsible for a $100 balance.
Therapists at our practice are all out-of-network providers. This means that your insurance company typically will reimburse you directly after you've met your deductible. We provide courtesy billing where we submit claims to your insurance company on your behalf .Being out-of-network provides you with more privacy and confidentiality, while in-network providers are required to share more information with insurance companies, such as session notes. Visit our Insurance + Billing page to learn more. To receive an estimate of what you can expect to pay for therapy using your OON benefits, use our helpful insurance lookup tool.
This is a requirement when submitting claims to insurance companies as it is viewed as a medical service. For insurance companies to reimburse therapy services, a diagnosis must be assigned.
A diagnosis must be assigned, as well as other basic information, such as name, date of birth, address, etc.
For eligible clients, we offer courtesy claims submission where we submit claims for you, or provide an invoice, also known as a “Superbill” at the end of each month that you can submit to your health insurance company for reimbursement. At the time of registration, our team will determine whether or not your insurance plan is eligible for courtesy claims submission. Not all insurance companies support courtesy claims submission, we encourage you to whether or not your provider is listed as an unsupported provider at the bottom of this page. If we're unable to support your plan, our team will provide you with a monthly superbill. If you have any concerns with billing or charges to your credit card, please speak to your therapist before disputing the charge. If you choose to dispute a charge, you may be compromising the privacy and confidentiality of your Protected Health Information. We can easily reimburse any incorrect credit card charge, so please consider this option first.
Payment should be painless. We accept cash, check, and debit and credit card payments through your secure online client portal.
Therapy is an investment, however, costs should never get in the way of therapy. Therapy rates start at $125/hour depending on the therapist. Please reach out so we can work together to determine what would be reasonable for you.
All of our forms are digital and will be shared with you to fill out upon registration through our our client portal.
Yes! We work with clients insured by insurance companies through their out-of-network benefits. Although we are not "in-network" providers, we offer out-of-network services, and we provide superbills and courtesy billing whenever possible to help make the process simple. Being out-of-network providers also allows us more privacy and confidentiality, while in-network providers are required to share more information with insurance companies, such as session notes.
We know that dealing with insurance companies can be complicating and even frustrating. To see how we make it easy, visit our Insurance + Billing page for a step-by-step breakdown of the process, including a helpful script of questions to ask your insurance. Keep in mind that your insurance provider will always have the most up-to-date information about your plan and benefits. If you still have questions about how we can help you get reimbursed, feel free to contact our billing team at [email protected]. To receive an initial estimate of what you can expect to pay for therapy using your OON benefits, you can also use our helpful insurance lookup tool.
Some concerns, especially ADHD, learning differences, or diagnostic questions, may lead people to look for testing rather than ongoing therapy. If that is what you are looking for, we offer a separate testing section to help you explore those services more clearly.
Yes. Our NYC therapists support a wide range of concerns, including anxiety, depression, trauma, grief, ADHD, relationship challenges, life transitions, and more specific or nuanced experiences that may not fit neatly into one category.
Yes. Many people come in feeling unsure how to explain what they are going through. Therapy can help create language, clarity, and direction over time, even when the experience feels layered or difficult to name at first.
No. You do not need to identify the perfect label before starting therapy. Some people begin with a very clear concern, while others begin with a general sense that something feels difficult or unsustainable. Both are valid places to start.
That’s very common. Many people come to therapy carrying several overlapping concerns, such as anxiety and relationship stress, grief and depression, or trauma and self-esteem struggles. These categories are meant to help you begin exploring, not to suggest that your experience fits into only one box.
That’s completely okay. Some people feel more comfortable mixing languages or exploring what feels most natural once they begin. We can help you think through what kind of fit may feel best.
Not always in exactly the same way, but language can be an important part of cultural attunement and connection. If cultural background or lived experience is important to you, we encourage you to share that as part of the matching process as well.
Yes. If language is important to you, we encourage you to share that during the matching process so we can help identify the best fit.
For many people, language affects comfort, trust, emotional precision, and the ability to express difficult experiences more fully. Being able to speak in a preferred language can make the work feel more connected and more natural.
No. We offer therapy in multiple languages, and some clients prefer to work with a therapist in the language that feels most natural to them.
This is provided on a limited basis as long as your therapist is licensed to practice in your state of residence. If you have questions about this, we encourage you to speak with your therapist directly.
Here are some steps you can take that can improve your connection quality:
- Move closer to your router if you experience a choppy audio and video connection. If your connection doesn’t improve, you can try using wired ethernet instead of wifi. Wired ethernet will provide more consistent internet quality.
- Test your connection speed by searching “internet speed test,“ or using a free tool like www.speedtest.net. If it’s under 10mbps and you’re using wifi, try connecting your ethernet or restarting your router.
- Close programs running in the background. This should improve your overall connection quality. Make sure you’re not downloading any large files, as this can also impede your connection.
After you schedule your free 30-minute consultation with a therapist of your choice in the client portal, you’ll receive a confirmation email of your appointment with some forms to review. Once you’ve submitted your completed forms, your therapist will call you on your appointment date at the scheduled time. To book future sessions, you can simply schedule your appointments through your client portal. Your therapist will be able to contact you through the preferred method of your choice (FaceTime, Skype, phone call, etc.).
Tips to ensure a great first online therapy session:
- Create a Private Environment: Identify a suitable room or area of your home that is quiet, private, and free of distractions.
- Eliminate Noise & Distractions: Make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible. Unless you’re using your phone for the session, consider turning it on silent and setting it aside.
- Improve Sound Quality: Consider using headphones if there’s background or ambient noise where you are. This will improve the sound quality and make it easier for you and your therapist to hear each other.
- Check Your Video: If you plan to use video during your session, make sure there’s ample lighting so your therapist can see you clearly.
- Identify Goals: Think about what you want to get out of therapy. Do you need help working through a specific stressful situation, or are you hoping for a more long-term relationship where you can explore issues as they arise? Identify what you'd like to gain or accomplish through the therapy process so together you and your therapist can track your progress toward success.
SimplePractice, LLC is our practice management software for scheduling, case management, teletherapy, and documentation. The platform uses a HIPAA-compliant software, which ensures your information is secure.
Remember that social distancing doesn't have to mean social isolation. Online counseling and therapy is a great way to stay connected to a source of support from your own home. You may feel anxious, depressed, worried, or unsettled, and have difficulty managing these feelings in your daily life. If you find that you're having trouble coping or feeling better on your own, talking with a therapist can help. Online therapy is a great option for you if you're unable to leave your home, or if you're looking for added convenience, comfort, and privacy when it comes to your therapy sessions.
We're not the best fit if you're looking for medication management only. We're happy to collaborate with your outside providers if you work with an outside psychiatrist however. To learn more about the issues we can help with, visit our Specialties page.
We do not offer group therapy at this time.
Yes, please visit our Therapy for Adolescents and Families page to learn more.
Yes, we work with individuals and couples, including LGBTQ+ couples.
Yes, we work with individuals from all walks of life, especially people struggling with anxiety, depression, intimacy concerns, as well as LGBTQ+ individuals, couples, entrepreneurs, and young adults. We also offer limited weekend therapy appointments.
The clients we see are typically motivated or have the desire to change but might not know how or where to start. These clients understand that therapy is an investment and are willing to make the commitment through self-reflection and taking steps to create a richer life. If you'd like to know more about a certain issue we have experience with, we invite you to explore our Specialties page.
It's important that we know about other providers you're currently receiving care from so we can coordinate with them if necessary. Perhaps you're currently seeing a psychiatrist, couples therapist, or life coach and would like to use individual therapy to explore new or different issues. Additionally, if your current provider is retiring or will no longer be practicing, we're able to help you transition to a new therapist.
As a rule, we generally do not write documentation for ESAs. Feel free to speak with your therapist if you have any questions about this policy.
No, but we can help you find a professional who does.
Yes, we have psychiatric nurse practitioners on our team who are authorized to prescribe medications. Additionally, we partner with affiliate psychiatrists to whom we can refer you for further care.
We approach testing as careful clinical work that should lead to useful, decision-relevant information. Our process is designed to feel thoughtful, well matched, and carefully guided from the beginning, with attention given not only to the evaluation itself, but also to the clinician and testing path that best fit the questions being asked.
Psychological testing can help answer questions related to attention, learning, cognition, emotional functioning, and diagnostic clarity. It can also support formal documentation, accommodations, treatment planning, and other important next steps.
Payment should be painless. We accept cash, check, and debit and credit card payments through your secure online client portal.
Psychological testing is provided by clinicians with specialized experience in assessment, diagnosis, and evaluation. You can meet the clinicians who provide these services on our Meet Our Testing Team page.
We offer several types of psychological testing, including ADHD testing, diagnostic assessment, learning disability and IQ testing, OPWDD eligibility assessments, and personality testing. You can explore our full Types of Testing page for a more complete breakdown.
Yes. We offer in-person and online psychological testing in New York City. In-person sessions take place at Clarity Health + Wellness on Fifth Avenue in Midtown Manhattan, and online testing is available for clients throughout New York State.
No. You do not need to know the exact evaluation before getting started. The inquiry process is designed to help identify the most appropriate testing path based on the questions you are trying to answer.
Diagnostic testing starts at $1,500. Because testing varies by type and scope, final cost depends on the evaluation being provided.
Psychological testing at Clarity Therapy NYC varies in cost depending on the type of evaluation and how in-depth the process needs to be. Some assessments are more focused, while others are more comprehensive. You can learn more about testing costs and how pricing works by clicking here.
After you submit a testing inquiry, the team reviews the information you provide and follows up with next steps. This includes helping identify the appropriate type of evaluation and connecting you with the clinician best suited to your needs.
Working with a testing clinician involves a structured and thoughtful evaluation process. This may include clinical interviews, standardized testing, and follow-up guidance, with the goal of providing a clear understanding of what is going on and what next steps may be helpful.
Psychological testing can help clarify a range of concerns, including ADHD, learning disabilities, cognitive challenges, personality patterns, and other clinical questions that benefit from a more structured evaluation.
ADHD testing is offered by clinicians with training in structured assessment and diagnosis. At Clarity Therapy NYC, ADHD and attention-related testing are available as part of the broader psychological testing services, with clinicians matched based on the type of evaluation needed.
Clinicians who provide psychological testing typically have specialized training in assessment and diagnosis, along with experience using standardized testing tools. At Clarity Therapy NYC, testing is handled by clinicians with that level of expertise, ensuring the evaluation process is careful, structured, and clinically grounded.
Psychological testing is most commonly performed by licensed psychologists who have training in assessment, diagnosis, and the use of structured testing tools. These clinicians are trained to interpret results in a clinical context and provide clear, meaningful recommendations based on the evaluation.
Psychological testing at Clarity Therapy NYC is provided by clinicians with doctoral-level training and specialized experience in assessment, diagnosis, and evaluation. The testing team includes licensed psychologists with Ph.D. and Psy.D. credentials who focus on structured clinical assessment for children, adolescents, and adults depending on the type of evaluation.
Psychological testing is typically offered by licensed psychologists and clinicians with specialized training in assessment and diagnosis. At Clarity Therapy NYC, testing is provided in Midtown Manhattan, with some evaluations available online throughout New York State depending on the type of assessment.
Because it's okay to ask for help. Because no one should have to suffer alone. If working through issues alone helped most people, no one would be in therapy. The research shows the importance and effectiveness of talk therapy. Trust in the process and invest in creating a more vibrant life!
Therapy not only provides a safe space, but also allows you to discover more about yourself and make meaningful change. Ask yourself if you are leading the life you want. If not, what could change or be better? Even if you are in a comfortable and stable place in life, is your life flourishing? If it's helpful, consider writing down a few things you might want to explore with your therapist or goals you’d like to reach. Feel free to explore our Specialties page to see a list of all of the different issues we can help with.
Therapy is personalized to each person, depending on their concerns and issues they may be facing. Sometimes, major progress can be made in a few minutes. However, it is not uncommon for therapy to last weeks or months in order to develop meaningful change. This can be discussed during the initial consultation and at any point throughout the course of the work with your therapist. Many people continue therapy beyond their initial chief complaint and use the therapeutic space for exploration and growth. Typically, sessions are anywhere from 45 to 60 minutes. Initial “intake” sessions are often longer. For example, many therapists set an initial intake session at 60 minutes for individuals and 90 minutes for couples, subsequent sessions may be 45 minutes for individuals and 60 minutes for couples. For more information, please speak to your therapist.
No. You do not need to have everything figured out before getting started. If you are unsure, you can browse therapists or complete the matching process, and we can help guide you from there.
In some cases, yes. Many clients benefit from a more flexible therapy experience that includes both in-person and virtual care, depending on scheduling, therapist availability, and what feels most supportive.
Yes. Clarity offers in-person therapy in Manhattan as well as virtual therapy, depending on the therapist and the kind of support you’re looking for.
Individual therapy focuses on one person’s inner life, goals, and experiences. Couples therapy focuses on the relationship between partners, while family therapy looks at patterns, dynamics, and communication across a family system.
What if I’m not sure whether I need individual, couples, or family therapy? That is a common question. If you are unsure, we can help you think through what kind of support feels most relevant and guide you toward the option that seems like the best fit.
Yes. Many of our therapists work integratively, drawing from different modalities depending on your goals, your needs, and the kind of support that feels most effective.
That’s okay. You do not need to understand all the differences before getting started. If you are unsure, browsing therapists or completing the matching process can often be a simpler first step than trying to choose a therapy type on your own.
Sometimes, yes. Certain approaches may be especially helpful for specific concerns, but fit also depends on the person, the therapist, and the kind of work you want to do. That is why matching and clinical fit matter as much as the modality itself.
That’s very common. Many therapists draw from more than one modality, and many clients benefit from work that integrates different approaches over time. These therapy types are meant to help you explore, not to suggest that one single approach defines the whole process.
No. Many people begin therapy without knowing which modality is the best fit for them. You do not need to choose the exact approach in advance. We can help guide you toward a therapist whose style and training align with what you need.
We work with a wide range of clients and communities, and our therapists bring different areas of specialization, identities, and lived experience to their work. If this is important to you, we encourage you to share that in the matching process so we can help identify the best fit.
Yes. Clarity Therapy NYC offers therapy for individuals, couples, and families, including support across many different relationship dynamics, life stages, and lived experiences.
Yes. You do not need to know exactly where you fit before getting started. If you’re unsure, you can complete our matching form or browse our therapists, and we can help you find a direction that feels more aligned.
That’s very common. Some people begin by looking for support around a specific concern, while others begin with a role, identity, or life stage that feels important to their experience. Both are valid starting points, and we can help guide you from either direction.
No. Many people identify with more than one life context, relationship dynamic, or community. These categories are meant to help you explore the kind of support that may feel most relevant, not to define you too narrowly.