Insurance, without the headaches

How Insurance at Clarity Therapy Works

You’ve got enough stress, OUR JOB IS TO TAKE SOME AWAY 

We’ve taken the guesswork out of insurance filing

With courtesy billing, you pay and we file for you. You’ll still get reimbursed, now just without the headaches. Watch our brief video below to learn how to use your out-of-network benefits to pay for therapy.

Invest in your wellbeing

Going to therapy means making an important investment in your emotional health.

Therapy rates vary based on the therapist and session length. Cost should never get in the way of therapy, and many of our therapists offer reduced rates on a sliding scale.

Get clear on your insurance benefits

Unsure if you’re eligible for insurance reimbursement? Dealing with insurance companies can be a confusing and frustrating experience. We’ve put together a quick, step-by-step breakdown of how the process works for our clients.


Use our insurance benefits lookup tool to get an initial estimate for what you can expect to pay for therapy. Then, call your insurance provider to confirm this estimate with them. After your initial consult, you’ll submit your insurance information through our Simple Practice portal so that we can cross-verify your benefits.

    Questions to ask your insurance representative:

    • “Does my plan include out-of-network benefits for mental health care? Specifically, for outpatient psychotherapy?”

    • “Do I have a deductible for out-of-network mental health services? If yes, what is the remaining amount I will have to pay before my health plan starts to reimburse me for fees that I pay out-of-pocket?”

    • “What is the maximum amount my plan will reimburse for mental health service code 90837 with a Psychotherapist?” If the rep does not provide a clear answer, ask: “What is the maximum allowed amount for mental health service code 90837 with a psychotherapist, and what percentage of the maximum allowed amount will my plan pay?” (This percentage of the maximum allowed amount is the amount you would receive as reimbursement.)

    Step 2: Enroll and Track Your Claims

    Register here and log into your Nirvana portal where you can track the status of your claims. After each session, we submit claims for you. All you have to do is focus on yourself and the important work you do each week in therapy, we’ll take care of the rest.

    If you prefer to submit for reimbursement yourself, here’s the info you’ll need:

    Company name: Persons Psychology, PLLC
    EIN/Tax ID: 812825187
    NPI: 1730532284

    Step 3: Choose your payment method

    You choose which payment method works best for you at the end of each meeting. We accept the following forms of payment including cash, check, Health Savings Accounts (HSA), credit card, PayPal, or Zelle. If you use a credit card or HSA, we can charge your card after your session so there’s no need to swipe your card each time.

    Step 4: Get reimbursed

    Depending on what you’ve set up with your insurance company, you may receive your reimbursement by ACH deposit or check. This usually takes between 2-4 weeks. This will occur until your plan rolls over and your deductible resets. Depending on your plan, this usually happens in January or July, or when you start a new policy. Remember you can track your claim status directly from your Nirvana client portal.


    Once you’re clear on your benefits, the rest is a breeze

    Plus, out-of-network services means increased privacy and confidentiality. Unlike in-network providers, we aren’t required to share certain information with insurance companies. Learn more about what to expect by reading about the pros and cons to using out-of-network benefits to pay for therapy on our blog.

    Click on your insurance company below to learn how we can work with your plan

    Still have questions?


    Check out our FAQ and insurance term glossary for more helpful information. If you have a question that you don’t see covered, don’t hesitate to reach out.

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    Amy Schell, LMHC
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    Ariel Zeigler, Ph.D
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    Caryn Moore, LCSW
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